At Trainingplus, we think returning items should be as easy as buying them, that’s why we offer no-fuss returns and refunds policy.
A few clicks are all it takes to get the ball rolling and we’re here to help in every step of the way!
Returns Explained!
Sometimes you change your mind about something you’ve bought online, we’ve all been there and that’s ok! If you’d like to return something to us that you no longer want, simply send it back within 30 days of receiving your order for a full refund or exchange.
Before you send the item, please make sure that it’s unused, undamaged and still in its original packaging with the tags attached.
If you’re returning items back to us because you’ve changed your mind, then you must cover the return postage cost yourself.
Other reasons for returning items could be that you’ve received a faulty item, or maybe you’ve received the wrong item by mistake. These errors rarely happen, but we hold our hands up when they do and we’ll sort it for you as quickly as possible.
Please send any returns from orders placed online or by phone to our head office following the instructions below.
Exchanges can be arranged too!
If you need a different size or colour, then you can make an exchange by sending the unwanted item back to us at your own cost. We’ll send you your new item for free once we’ve received your returned one, so there are no extra delivery charges to pay.
Please note that if you require your exchanged item ASAP, we would recommend that you re-order the item in the size or colour you require and return the unwanted item to us for a full refund.
How to organise a return or exchange!
In the first instance please contact your sales representative at Training plus. If you do not have a sales representative please email sales@trainingplus.co.uk with your order ref, description of fault or reason to return and what you would like done once the item is received eg. refund or exchange.
If you need any help with this process, please contact us on the phone 0845 872 3411
Methods of Contact
If you would like to speak to a member of our customer service team in person then you can contact us by telephone on 0845 872 3411 (Mon – Fri 8 am – 5 pm).
Our returns address is:
TRAINING PLUS
Product returns
Rosemount House
Annickbank Campus,
Annick Rd,
Irvine
KA11 4LF
Please note that none of the above affects your statutory rights.
The Company is committed to ensuring customer satisfaction in accordance with the Company’s Quality Systems Operating Procedure, with respect to Customer Complaints & Satisfaction.
Should you be unhappy with your training provision, please complain in writing to sales@trainingplus.com, including the following details –
- Full Name
- Full Description of your complaint, including dates and times
- Names of the people you have dealt with so far
Your complaint will be dealt with by the Training Manager.
Where the Company has received a complaint regarding some aspect of our training provision, a full investigation will be undertaken. Candidates will receive a reply within 2 days however, our aim is to resolve any issues on the day of complaint.
If it is deemed that the Company has failed in the provision of such training, we will take steps to compensate any or all training delegates affected by substandard training provision.
The compensation level will be determined by the seriousness of the complaint and/or to what extent the training was found to be below standard.
This does not affect our standard terms and conditions or apply in situations where we reasonably deem, we were not at fault.
Should you be unhappy with the outcome of our investigation and subsequent offer, you can appeal directly to:
George Marriott,
Managing Director,
APPEALS,
Rosemount House,
Annickbank Campus,
Annick Rd,
Irvine KA11 4LF
detailing why you remain unhappy with the decision.
